Coax

Coax connects Shopify with your customer communications, keeping SMS, WhatsApp, email, phone, live chat and social interactions together in one customer conversation.See customer, order, product and tracking context while you reply, process refunds and product changes, share products, and automate abandoned carts and post-purchase messages. Use AI to draft replies and summarise conversations, helping your team respond faster, reduce missed enquiries and turn more conversations into sales.